RFID Services

When buying a FactorySense RFID solution, most customers choose to have RFID Services.
And wisely so.

By offering a comprehensive range of RFID services, we ensure that you receive end-to-end support for your RFID solution, from initial assessment, solution design and installation to training, ongoing support, and maintenance. We are your trusted RFID service providers offering custom RFID systems, professional RFID training, and seamless RFID installations. Our services are designed to optimize the performance, reliability, and security of your RFID system, allowing you to focus on your core business while reaping the benefits of increased visibility, efficiency, and accuracy.

This means we’ll assess your site for suitability, work out your needs and design a bespoke solution for your organization. We’ll then install it expertly, so that the RFID technology can be optimized, and all the systems work together in a seamless, integrated way - communicating in real time with the software.

After the installation, we’ll provide ongoing support and maintenance so that you can be sure that your new system continues to work at an optimal level, saving you time, saving you money and giving you visibility over your entire operation.

Onsite Assessment & Consulting

We’ll come to your site to assess its suitability for an RFID solution.
We’ll assess your current asset tracking systems and work out how they can be integrated with the RFID solution we propose, being flexible in our approach.
We’ll do a cost/benefit analysis, a security and privacy assessment and a workflow improvement strategy.
A thorough assessment before creating the design is crucial, so we can identify the weaknesses of the current system and address them in our design. We’d like your RFID system to be optimum, revolutionizing your business, saving you money and reducing waste.

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Solution Design and Customization

We’ll discuss with you how a customized RFID solution can meet your unique needs. Every organization is different and every industry is different.
We’ll demonstrate how we can customize RFID tags and readers for your needs and optimize software to address specific application requirements.
We’ll share case studies of highly successful RFID Solution design from various industries, showing how effectively our client’s needs were met.

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Installation and Integration

The most important part of any installation is achieving regulatory and security compliance. We’ll ensure that happens in a hands-on way, in your organization.
We’ll integrate your RFID system with your current system, in the installation. We’ll connect everything together and get the machines to communicate with one another. This means that you won’t need to buy lots of new equipment, just allow the current equipment to communicate with our software.
We handle the initial system configuration, including the setup and customization of your FactorySense.io instance and user settings.
Our RFID consultants are highly skilled at deploying RFID hardware, configuring software, and integrating with existing systems like ERP and WMS.
Our solutions can integrate with over 180 services. Our RFID consultant will ensure that whatever services you have, they’ll be integrated with one another on your site and that they’re communicating correctly.
A professional installation and integration will ensure a smooth transition to a more automated organization and minimal disruption for employees and workflow.

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Training and Documentation

We provide comprehensive training to ensure that you and your team are proficient in utilizing the RFID system. This includes basic training, as well as additional training options such as Train the Trainer, customized videos, online knowledge base, and onsite training of end-users as required.
Comprehensive user documentation is also provided for easy reference and ongoing support.

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The FactorySense teams' in-depth expertise and commitment to excellence have played a pivotal role in streamlining our processes, making them more efficient and effective.
- Operations Manager, Supply Chain

Support & Maintenance

A fully managed maintenance and upgrade solution is important for customers to alleviate the ambiguity of trying to identify issues and resolve with multiple providers.

Our support services are designed to address any issues or challenges you encounter during the operation of your RFID system. This includes maintenance and upgrades to the hardware and software components of the solution.

For our SaaS-based software, the maintenance and upgrades are managed as part of the FactorySense.io infrastructure. Onsite equipment maintenance and upgrades are also available as needed.

There are also other types of support

Help Desk
Support

Our dedicated help desk team or self-service portal provides prompt assistance and support to resolve any user issues.

Technical
Support

Our technical experts are available to help with more complex issues, including software bugs, network connectivity problems, or hardware malfunctions. We ensure a swift investigation and resolution of technical issues to minimize downtime and maximize system performance.

FactorySense Software Application Analytics

Performance Monitoring Services

We can offer performance monitoring tools and regular checks, ensuring your RFID solution is efficient and meeting your organization's needs. Continuous monitoring allows us to identify any potential performance issues proactively.

Security Monitoring & Incident Response

Our monitoring protects against cyber threats and data breaches. It’s of utmost importance, especially for our government, defense, and aerospace customers. With an upgrade to the Amazon AWS GovCloud environment, we ensure the highest level of security for your sensitive data.

Key Benefits

By providing a high degree of visibility into inventory, assets, and processes, RFID solutions allow companies to optimize their operations and increase efficiency. This can result in reduced costs, increased productivity, and improved customer satisfaction.
RFID solutions provide an accurate and reliable way to track assets and inventory. This helps to reduce errors and discrepancies, which can result in improved supply chain management, better inventory control, and reduced losses due to theft or misplacement.
Improved data collection and analysis: RFID solutions provide real-time data collection and analysis capabilities, which allows companies to make informed decisions quickly.
Our experience and expertise in multiple industries is second to none. We work with manufacturing, logistics, healthcare, aerospace and defense clients.
Our monitoring protects against cyber threats and data breaches. With an upgrade to the Amazon AWS GovCloud environment, we ensure the highest level of security for your sensitive data.
As technology advances, so will your industry. Our RFID solutions are planned to be scalable and to grow with our clients’ evolving needs. And as an ongoing support partner, we can reassess your needs continuously.

Would you like to explore what a RFID solution might look like for your operation?

YES - I’D LIKE A DEMONSTRATION YES - I’D LIKE TO HEAR MORE